Frequently Asked Questions

Shipping

Most stock orders received by 2 PM Eastern Time will ship same day.
All orders ship Best Way unless otherwise specified.
Free UPS/FedEx Ground Delivery on all hardware and software purchases.
Due to weight, actual freight charges apply to all label and ribbon orders.
All label and ribbon shipments are FOB Factory (CT, IL, MI, NC, OH, WI).
Label and ribbon freight is prepaid and added to invoice.
We will ship collect on your account if preferred.

Terms

We accept American Express, MasterCard, Visa and Purchase Orders.

Terms: 1%10 Net 30 with approved credit.
If you are placing a purchase order for the first time please fax a copy of your purchase order along with bank/trade references to 866.785.9819.
We will contact you within 24-48 hours regarding your credit status.

Warranty Information

All hardware and software purchases carry the full extent of the original manufacturer’s warranty. Warranties vary based on the manufacturer. Please contact us for more information.

All labels and ribbons are warrantied against manufacturer’s defect.
We will replace any labels or ribbons found to be defective within 30 days of receipt or offer proper credit.

Returns

Hardware and software return policies vary based on the manufacturer.
Please contact us for more information.

Stock labels and ribbons are returnable within 30 days of receipt if unopened.
Labels and ribbons returned due to a customer purchasing error are subject to a 25% restocking fee.
Custom labels are non-returnable unless defective.

All returned items must have an RMA (Return Material Authorization) number.
Any products returned to us without an RMA number will be refused.
Please contact us for an RMA number prior to any return.

For Customer Service, please call us at 866.785.9792 or Email Us

AViD Barcoding, An APEX Barcoding Systems, Inc. company
133 Hallene Road
Warwick, RI 02886
Tel. 866.785.9792 (toll-free) Fax 866.785.9819 (toll-free)
Email Us